Why does CardSwap need my login information for the subscription service?
In order to update the card on file at a selected subscription service, CardSwap uses the credentials provided to access and update your payment preferences at the online merchant.
Can I assign my debit card for some services and my credit card for others?
是的, CardSwap supports both 元素 debit and credit cards. 您可以加载多个元素卡. The card currently displayed when selecting a merchant to update is the card that will be added to that merchant. You can then select your other 元素 card and swap other merchants to an alternate card.
How do I remove my 元素 card from a merchant after I used CardSwap to update?
If you wish to remove your 元素 card from a particular merchant you previously swapped, visit your online account for that merchant and remove the 元素 card.
What if I can't remember my login credentials for a particular company?
There is a "Get Help" link on the left side of the screen where you enter your credentials. You'll be redirected to that company's site to get help resetting or remembering your password.
Do I have to have an active subscription to one of the listed companies in order for the swap to work?
是的. 如果您的订阅已过期, 你必须先与公司续约, and then CardSwap will allow you to update your payment information to your 元素 debit or credit card.
Can I use CardSwap with my account number and routing number?
No. You have to have an 元素 debit or credit card in order to use CardSwap. 目前没有ACH选项.
What if the company I want to update my card with is not listed in CardSwap?
Companies that participate with CardSwap are constantly being updated. If you don’t see it when you first try, check back at a later time.
I got an error message when I tried to add a new card to CardSwap, what should I do?
CardSwap supports 元素 debit and credit cards. 以避免添加卡时出错, make sure the card being added is an 元素 card and that the expiration and CVV information for the card were entered correctly. 如果你继续有问题，请打电话给我们 1-800-621-2105 寻求帮助.
